Tilley Reviews
Tilley Customer Reviews (5)
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Tilley Customer’s Q&A
Tilley FAQs
About Tilley.com Prices and Cost?
Tilley.com offers a wide range of products with varying prices. For instance, the LTM6 Airflo and LTM5 Airflo Hat are priced at USD $99.00. The T4MO-1 Hikers Hat is originally priced at USD $120.00, but is currently on sale for USD $96.00. The T3 Classic is also priced at USD $99.00. There are also items like the TTW2 Tec Wool Hat which is priced at USD $125.00, but is currently on sale for USD $100.00.
In the clearance section, there are items like the Italian Cashmere Crewneck and Italian Cashmere Turtleneck which are originally priced at USD $290.00, but are currently on sale for USD $92.80. The Raglan Merino Sweatshirt and Super Fine Merino Sweatshirt are originally priced at USD $350.00, but are currently on sale for USD $112.00.
Please note that these prices are subject to change and it is recommended to check the website for the most accurate and up-to-date pricing.
About Tilley.com Payment Method?
Tilley.com offers refunds on new, unwashed, unworn items within 30 days of the date of purchase. Items must be in their original state with tags attached. Clearance items, underwear, socks, and masks are ineligible for return. Refunds will be issued via the original method of payment. No refunds can be processed without a valid receipt or gift receipt. Only merchandise bought at Tilley stores or Tilley.com can be returned in store. If you are happy with your return request, click "SUBMIT RETURN". You will receive a confirmation email shortly thereafter along with your return shipping label. Once your package has been successfully delivered to the warehouse, you will receive a confirmation email, along with refund. Please allow up to 10 business days for refunds to appear back in the original account. If you still have any questions about this process, you can always email the Customer Service team who can help you out at tilley@tilley.com.
About Tilley.com Popular Products and Services?
Tilley.com is a popular online store known for its wide range of products. The website offers a variety of items, with a focus on hats. Some of the most popular products include the LTM6 Airflo, LTM5 Airflo Hat, T4MO-1 Hikers Hat, T3 Classic, LTM2 Airflo Hat, TH5 Hemp Hat, LTM8 Airflo Hat, TTW2 Tec Wool Hat, LTM3 Airflo Hat, TMH55 Mashup Airflo Hat, and TWS1 All Weather Hat. These products come with a lifetime guarantee. The website also offers a variety of sizes, ensuring that customers can find the perfect fit. In addition to hats, Tilley.com also offers a range of other products and services. The company has undergone a brand refresh and launched a new website to provide a one-stop solution for customers, suppliers, and partners. The new website combines the Tilley Chemical and Tilley Lubricant websites, providing all Tilley information in one location. This is done to better serve clients in multiple industries and build long-lasting, mutually beneficial relationships with suppliers, customers, employees, and the communities in which they work. The new logo and branding are meant to show the evolution and growth of Tilley as a business. The new logo is an evolution of the old logo, establishing something that felt familiar but marked the beginning of a new era at Tilley. The new logo features a modern look and feel, an easy-to-read, bold font, a three-dimensional diamond, and utilization of two shades of red representing the two divisions. The new website, updated logo, and redefined company ensure the brand fits the vision and lays out a roadmap of where Tilley is going. The overall goal of these changes is to build customized solutions to fill the gaps in the supply chain and provide a smooth customer experience. The team at Tilley is ready to support customers with all their ingredient, lubricant, and value-added service needs. Whether customers are ready to build a customized solution or in need of blending and packaging services, Tilley is there to support them. The company's core values of quality, integrity, and commitment remain the foundation of who they are. This is the Tilley True™ way and they are deeply committed to the success of their manufacturing partners and customers.
Tilley.com Return Policy?
Tilley.com offers refunds on new, unwashed, unworn items within 30 days of the date of purchase. Items must be in their original state with tags attached. Clearance items, underwear, socks, and masks are ineligible for return. Refunds will be issued via the original method of payment. No refunds can be processed without a valid receipt or gift receipt. Only merchandise bought at Tilley stores or Tilley.com can returned in store.
For the shipping policy, once an order is submitted, it cannot be combined, modified, or cancelled. Order processing and packaging take place from Monday to Friday during standard business hours. The goal is to process all orders within 2 business days of the order date. All orders are shipped via FedEx Ground, which typically takes 5-7 business days for delivery. Shipping is free when the purchase is over $99.
Please note that the original shipping fee is nonrefundable and Tilley is not responsible for any duty, taxes, or fees imposed by the importing country. If a package goes missing or is stolen after confirmation, Tilley cannot be held accountable for replacing it. For international shipping, please visit the US website. All orders are shipped from the warehouse in Ontario, Canada.
What other products does Tilley offer?
Tilley is known for its wide range of products. The brand offers hats in various styles and colors, including the Fringe T3 Wanderer, LTM1 Airflo Bucket, Airflo Cap, Heritage Cap, Wide Brim T3 Wanderer, LTM6 Airflo, Sahara T3, and The Tragically Hip x Tilley T1. These hats come with a lifetime guarantee. In addition to hats, Tilley also offers adventure clothing for both men and women.
Another branch of Tilley, Tilley Soaps, offers a variety of home fragrance & skincare products. These include soaps, soy candles, reed diffusers, bath bombs, and more. They also offer limited edition products like the Scents of Nature Hand Cream Trio, Scents of Nature Pamper Favourites Jasmine & Musk, and Pamper Gift Bag Set Mystic Musk.
Please note that the availability of these products may vary by region. For the most accurate and up-to-date information, it's recommended to visit the official Tilley website or authorized retailers.
How do I return an item to Tilley.com?
To return an item to Tilley.com, follow these steps:
- Locate your Tilley order number. This can be found in your order confirmation or shipment email. If the order was placed using a Tilley account, it can also be found in the "Order history" section.
- Click on the "REQUEST A RETURN" button on the Tilley website.
- Enter the Order number and the delivery Postal code, then click "START A RETURN".
- Click on the item to be returned. Eligible items will appear in white, while ineligible items (such as last chance items, underwear, masks, etc.) will be greyed out.
- Select the reason for the return. Depending on the reason, additional information may be requested.
- Choose the credit method. A refund will be processed back to the original method of payment for the order.
- Review the return request and click "SUBMIT RETURN". A confirmation email will be sent shortly thereafter along with a return shipping label.
- Print the label and attach it to the package. The package must be dropped off at a local FedEx drop point within 28 days.
- Once the package has been successfully delivered to the warehouse, a confirmation email will be sent, along with the refund. Please allow up to 10 business days for refunds to appear back in the original account.
Please note that Tilley offers refunds on new, unwashed, unworn items within 30 days of the date of purchase. Items must be in their original state with tags attached. Clearance items, underwear, socks, and masks are ineligible for return. No refunds can be processed without a valid receipt or gift receipt. Only merchandise bought at Tilley stores or Tilley.com can be returned in store. Original shipping fees are nonrefundable.